Privacy Policy for Pocketfend.ng

1. Introduction

PocketFend.ng is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our platform.

2. Information We Collect

2.1 Personal Information

• First name
• Last name
• Email address
• Verified address
• KYC verification details

2.2 Transaction Information

• Service purchases
• Transaction history
• Payment details (processed through Paystack)

3. Information Collection Methods

• Direct user registration
• KYC verification through VerifyMe Nigeria Limited
• Transaction and service usage tracking

4. How We Use Your Information

• Account creation and management
• Service delivery
• Customer support
• Fraud prevention
• Compliance with legal requirements

5. Data Protection and Privacy

5.1 Data Confidentiality

• We do not sell or share personal information with third parties.
• Your transaction history is strictly confidential.

5.2 Exceptions to Confidentiality

• When required by law.
• During criminal investigations.
• To prevent fraud or illegal activities.

6. Third-Party Services

6.1 Identity Verification

• Payscribe handles KYC verification.
• We only store essential verified information.
• NIN or BVN numbers are not stored in our database.

6.2 Payment Processing

• Paystack manages financial transactions.
• Subject to Paystack's privacy and security policies.

7. User Rights

• Request access to personal information.
• Request correction of inaccurate data.
• Request deletion of account information.
• Withdraw consent for data processing.

8. Data Security

• We implement industry-standard security measures.
• Regular security audits and updates.
• Encryption of sensitive information.

9. Cookies and Tracking

We use cookies and tracking technologies to monitor how users interact with our website. This helps us analyze performance, understand user behavior, and improve the services we offer. Users can manage their cookie preferences through their browser settings.

10. Children's Privacy

• Our services are not intended for children under 18.
• We do not knowingly collect data from minors.

11. Updates to Privacy Policy

• We may update this policy periodically.
• Users will be notified of significant changes.

12. Contact Information

For privacy-related inquiries:

• Email: hello@pocketfend.ng